Terms & Conditions

ORDERING ONLINE

Orders may be placed through the online shop and paid straight using Stripe. Once you have placed an order online you will have a verification e-mail at the address you have stated when placing your order. Items will be sendoff within two working days of receiving payment. If an item is unavailable an e-mail will be sent to you to guide how long it will take to fulfil your order.

PAYMENT CANCELLATION

If you wish to cancel your order it is accepted within 24 hours of placing your order. Your credit/debit card payment is given through Stripe on the placement of your order. If you request to cancel your order please contact us by email and mention your name and order number. If your order has not at present been shipped we will be able to reverse your purchase in total by the Stripe payment service.

GENERAL CONDITIONS

We have the right to decline service to anybody for any cause at any time. You understand that your content (not comprising credit card info), may be moved unencrypted and include (a) will be transferred over many networks; and (b) changes to obey and familiarize to technical necessities of connecting networks or devices. We always encrypt credit card info via transfer over networks.

RETURNS POLICY

If for some purpose you are not completely happy with your purchase please contact us within seven days of getting it. You are eligible for full repayment. To qualify for money back, the goods must be returned unspoiled, in their original packaging. Repayments will be made in the same method as the original payment. Custom orders are not refundable. We do not accept accountability for goods stolen, lost, or damaged during return.

SECURITY

This website does have security actions in place to secure the exploitation loss and alteration of the info in our control. All information is secured using the most advanced methods accessible. We do not save financial data or information like credit card details. This website comprises material that is owned by or licensed to us. This material contains but is not limited to, the design, layout, look appearance, and graphics. A replica is forbidden other than in agreement with the copyright notice, which forms part of these terms and conditions. All trademarks replicated in this website which are not the property of, or licensed to, the operator are known on the website.

Content and Intellectual Property Rights

We keep ownership of our intellectual property in our belongings and our website, including:

Copyright in the content of our website, provided by us or by any other content provider (including copyright in writing, visuals, symbols, images, audio clips, digital downloads, data, and software);

Copyright in the designs and gathering of all our goods and the content of our website;

Design rights about our goods;

Our trademarks

Nothing in these terms transfers name, or ownership of, our intellectual property to you as a buyer of our goods.  We will strongly look after our intellectual property in all countries;

But as set out below, you may not duplicate, change, publish, convey, transfer or sell, reproduce, create copied works from, distribute, perform, display, or in any way exploit any of our intellectual property, in whole or in part;

You may not use our name, designs logos, trademarks, or any other content of our website on any website of yours or that of any other person. Subject to the other relations of this agreement, you may download or copy our website content only for your private use, provided that you uphold all copyright and other warnings contained in it. You may not store automatically any significant portion of any content of our website.

Your email address

You signify that any user-name or email address choose by you, when used by yourself or join with a second or third level domain name, does not hinder the rights of any third party and has not been designated for any unlawful purpose.

You admit and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may directly suspend the use of such name or email address, and you will assure us for any claim or demand that arises out of your selection. You acknowledge and agree that we will not be accountable to you if we are ordered or required by a court or legal authority, to stop from using or allowing the use of a specific domain name as part of a name or email address.

CHANGES TO TERMS OF SERVICE

You can review the most existing version of the Terms of Service at any time on this page.

We have the right, at our sole carefulness, to change update, or replace any part of these Terms of Service by posting updates and modifications to our website. It is your accountability to check our website occasionally for changes. Your regular usage of or access to our site or the services following the publishing of any modifications to these Terms of Service constitutes approving of those changes.

DELIVERY

We will provide you with an expected delivery date for the Goods but no times or dates provided by us are definite.

We will arrange for packing and we will choose the method of sending either by courier post, or other way of transportation.

You must inform us on time and in any event within 48 hours of receipt of any Goods if they appear to be spoiled in transit. In those conditions, you must also keep all packaging as this may be vital when making a refund. Special orders take a few days longer.

Resizing:

We provide a resizing service and the fee is calculated per product. Whimsical Creations doesn’t endorse getting your jewelry resized at another jeweler. If you wish to go ahead and make use of a different service, we will not be held accountable for the result. Please contact us and we can monitor and help you through the resizing process.